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Loews Portofino Bay Hotel
5601 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-1000
Fax: 407-503-1010
Hard Rock Hotel
5800 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)
Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-3000
Fax: 407-503-3010
Room Reservations
1-888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395
Mandara Spa at Portofino Bay
407-503-1244
Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245
Restaurant Reservations
LOEWS PORTOFINO BAY HOTEL
Bice Ristorante: 407-503-1415
Mama Della's RistoranteSM: 407-503-DINE (3463)
Trattoria Del Porto®: 407-503-DINE (3463)
HARD ROCK HOTEL®
The Palm: 407-503-7256
The Kitchen: 407-503-DINE (3463)
LOEWS ROYAL PACIFIC RESORT
Emeril's Tchoup Chop: 407-503-CHOP (2467)
Wantilan Luau: 407-503-DINE (3463)
Islands Dining Room: 407-503-DINE (3463)
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Each of our hotels offer a Business Center in order to provide services and conveniences to assist guests attending a business meeting or on vacation who just need to stay "in touch."
Services Overview:
- Copying, including high volume collating
- Outgoing facsimiles
- Packaging and mail service, including FedEx & UPS
- Secretarial services
- Cell phone and beeper rental
- Access to a personal computer
- Laptop rentals
- Assistance with overheads/presentation material
- Office supply selection available for sale
- Computer and Internet Services
- For Notary Public services, please contact the Concierge Desk
Fees apply, hours subject to change.
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Loews Portofino Bay Hotel
- AAA Four Diamond Award -- 2000 through 2011
- Theme Park Insider – World’s Top on-site Theme Park Hotel - 2009
- Travel + Leisure Magazine’s - Top 500 Hotels in the World – 2002, 2003, 2004, 2005, 2009
- Travel + Leisure Magazine’s – America’s Best Hotel for Families – 2009
- Travel + Leisure Family Magazine’s – Top 50 Best Family Resorts in the U.S. and Canada – 2003, 2004, 2006, 2008
- Travel + Leisure Family Magazine’s – Top 10 Best Family Resorts in Florida – 2007
- Conde Nast Traveler Magazine’s Reader’s Choice Award – Top 100 Resorts in Mainland U.S. - 2010
Gold List Reserve - 2008
Gold List – World’s Best Places to Stay - 2001, 2003 & 2004
- Expedia Insider’s Select List – 2006 – 2008
- Southwest Orlando Bulletin – Best Local Resort - 2008, 2009
- Orlando Magazine – Best hotel for pets, Best hotel for a wedding, Best hotel room design – 2007
- Orlando Sentinel Top 100 Companies for Working Families – 2003 through 2008
Hard Rock Hotel®
- AAA Four Diamond Award – 2002 through 2011
- Virgin Holidays - Florida's Best Hotel – 2009
- Conde Nast Traveler Magazine - Gold List Reserve - 2008
Gold List – World’s Best Places to Stay - 2005
- Travel + Leisure Family Magazine’s – Top 50 Best Family Resorts in the U.S. and Canada – 2006
- Child Magazine – Finalist Top 50 Best Family-Friendly Resorts - 2006
- Orlando Sentinel – Top 100 Companies for Working Families – 2003 through 2008
- Orlando Sentinel – Best hotel pool – 2008
- Orlando Magazine – Best hotel to spot a celebrity – 2007
- Hard Rock Hotel – Best Hard Rock Hotel – 2007
Velvet Bar & Velvet Sessions Awards:
- Orlando Magazine – Best Live Music
- Orlando Magazine - Best Hotel Bar
Loews Royal Pacific Resort
- AAA Four Diamond Award Winner – 2004 through 2011
- Florida Trend – Top 25 hotels in Florida - 2009
- Conde Nast Traveler Magazine - Reader’s Choice Award – Top 100 Resorts in Mainland U.S. - 2010
- Fodor’s Choice – 2006, 2008, 2010
- Child Magazine – Finalist Top 50 Best Family-Friendly Resorts - 2006
- Orlando Magazine Best Local Resort – 2006, Best Local Pool – 2007
- Orlando Sentinel Top 100 Companies for Working Families – 2003 through 2008
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ATM Machines
- Loews Portofino Bay Hotel: located adjacent to the main lobby
- Hard Rock Hotel: located adjacent to the main lobby near the ballroom
- Loews Royal Pacific Resort: located adjacent to the concierge services desk
Cribs & Rollaways
Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.
Microwaves & Refrigerators
The fee for a Microwaves and Refrigerators are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave and Refrigerator is allowed per room and are available through Star Service Hotline.
Currency Exchange & Check cashing
Services available at the front desk of each hotel.
Laundry, Dry Cleaning and Special Services
Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week
Star Service
Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.
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Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.
Check in/Check Out
Check-in at 4:00 PM
Check-out at 11:00 AM
Your Loews On-Site Hotel Room key is valid as your Express Access Pass (valid at participating attractions) from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at the Loews On-Site Hotels the morning of your arrival date; the front desk will issue your room keys to use in the theme parks all day for Express Access, if needed.
There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk
Deposits & Cancellation Policy
Deposit Requirements
- Equal to one night's room rate plus tax.
- The credit card will be charged within 5 business days of the booking date.
- Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
Acceptable forms of payment
The following major credit cards may be accepted for deposits:
For reservation deposits, cash and traveler's checks are not accepted.
- Discover/NOVUS
- American Express
- Visa
- MasterCard
- Diners Club
- Japanese Credit Bureau (JCB)
- Carte Blanche
Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.
Checks can be mailed to
6800 Lakewood Plaza Drive
Orlando, Fl 32819
Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.
Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax
Cancellation Policy
Days Prior to Stay:
6 days or more
0- 5 days prior
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Penalties:
Full refund
charged one night's room rate plus tax |
PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.
Loews Loves Pets; Restrictions apply
- Cleaning fee of $25 will be charged per room (once during the stay)
- No more than two pets may occupy any one guestroom
- Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
- Arrangements must be made with housekeeping for daily room cleaning
- Dogs may be walked in designated areas only
- If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
- Pets are not allowed in the pool/lounge or restaurant areas
- Pet friendly rooms include:
- Loews Portofino Bay Hotel: Non-smoking Garden View & Bay View rooms only.
- Hard Rock Hotel: Non-smoking Garden Views.
- Loews Royal Pacific Resort: NON-smoking standard rooms only.
- Club rooms do not participate in the program
- Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.
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All on-site hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible. Accessible Features:
- Doors with peepholes at 3'6" from the floor
- Closets with rods at 48" high
- Entry doors are 36" wide
- Toilets with hand bar
- Bathroom choices
- Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
- Guest room hallways are 5' wide
- Closed-caption television
- Smoke detector with light
Sight & Hearing Impaired Features:
- All entrances to individual guest rooms will include the room number in Braille, the international language of the blind.
- Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room.
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Loews Portofino Bay and Loews Royal Pacific Resort offer special programs to make your stay with us much more comfortable and more memorable.
Loews Loves Kids
We offer a variety of unique programs and services, including lending libraries of games, special menus, welcome gifts for children under ten, supervised recreational programs, and much more.
Loews Loves Pets
Special treatment for both pets and their owners begins at check-in. You'll receive a pet bowl and tag, special welcome treat, pet tag, local dot-walking routes, and area pet sevices, like veterinarians,pet shops, groomers, and much more. Click here to view policy in more detail.
On-call amenities
Each Loews Hotel provides a Home Sweet Loews menu of "little extras" to make every guest's stay more comfortable. Whether guests forget something, or they prefer certain items in their rooms, Loews makes sure it’s there. Our on-call amenities include everything from special pillows to night lights. It's all about making the guests feel at home, at Loews.
YouFirst
YouFirst is Loews Hotels' way of acknowledging and thanking our most loyal guests in ways that are personal and meaningful to them. Some of the benefits of YouFirst include:
- Complimentary in-room internet for Blue,Gold, and Platinum levels
- Room upgrade, based on availability for Blue, Gold, and Platinum levels
- Complimentary use of fitness center for Blue, Gold, and Platinum levels
- Late check-out for Blue, Gold, and Platinum levels
- American Express points (when paying with an American Express card)
- Special partner offers
Call Membership Services for more information: 1-800-LOEWS-12 (1-800-563-9712)
Hard Rock Hotel at Universal Orlando does not participate in the YouFirst program. Ask about the All Access program upon check-in..
* Details subject to change. Upgrade only applies at time of reservation for Gold and Platinum members based on availability. Blue members will receive upgrade at arrival based on availability.
** The Frequent Flyer Program is a part of our Partner rewards program. The program is only applicable for American Express Points. Negotiated or Discounted rates do not apply toward mileage accumulation.
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Universal Orlando Resort Meetings & Events has a wide variety of options available for Meeting Planners. For more information, please visit our dedicated website at www.uomeetingsandevents.com for more information or call 1-888-331-9108.
If you are part of a group that is booked at one of the Loews Hotels at Universal Orlando Resort and need to make a reservation, please call 1-866-360-7395.
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Choice of self or valet parking is available.
Overnight Guests
Self Parking: $15 plus tax per night
Valet: $22 plus tax per night
Day Guests
Self Parking: $20 plus tax
Valet: $30 plus tax
*Rates subject to change without notice
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On-Site Transportation
Complimentary resort wide transportation includes Water Taxis and Shuttle Buses. Waterways connect the Universal Orlando On-Site Hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure. Each hotel is also within walking distance to Universal Studios®, Islands of Adventure and CityWalk®.
SeaWorld® Orlando & Wet 'n Wild® Transportation*
Complimentary scheduled transportation service is available to SeaWorld Orlando, Aquatica and Wet 'n Wild®. Daily seating is limited and reservations are required 24 hours in advance of service. Upon arrival, visit the Attraction Ticket Center located in each on-site hotel's lobby to make your transportation reservation and obtain your boarding passes.
Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details. Fees apply.
- Departure Point from Airport: Ground transportation area on lower level of airport.
- Departure Point from Hotels: Porte Cochere of each hotel
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Hertz Rental Car Services
Hertz Desks are located next to Attraction Ticket Center and are open 7 days a week from 8am – 5pm.
To make a reservation please call:
- Hard Rock Hotel: 407-503-2156
- Loews Portofino Bay Hotel: 407-503-1156
- Loews Royal Pacific Resort: 407-503-3156
*Based on availability
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Universal Orlando Resort has a variety of booking options for travel agents. For more information, please visit our dedicated website at www.universaltravelagents.com or call 1-800-331-3134.
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Use these links for quick information to plan your stay at Universal Orlando Resort.
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Each of the on-site Loews Hotels at Universal Orlando Resort offers unique themes for your wedding and reception. To learn about available options and how to customize your special day please visit:
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As of March 1, 2011, the On-site Hotels at Universal Orlando® Resort will begin transitioning to a smoke-free environment with an anticipated completion date of May 1, 2011.
Our non-smoking policy will apply to all areas of the hotel with the exception of designated outdoor areas.
Cleaning fee for smoking in guest rooms will apply as follows:
- Loews Portofino Bay Hotel: $200
- Hard Rock Hotel® Orlando: $200
- Loews Royal Pacific Resort: $200
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 The on-site Loews Hotels and Hard Rock Hotel are certified members of the Florida Green Lodging program. All three properties utilize cost-saving ‘green’ practices that reduce waste, conserve natural resources and prevent pollution, including:
- Reduce energy and resource consumption
- Use of biodegradable or recycled products
- Linen and towel re-use
- Recycling bins in common areas, guest room newspaper recycling
- Food donation or composting
- Education and communication of team members and guests
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Orlando is located 40 miles from the Atlantic coast, which means it is rare that our area is severely impacted by hurricanes. In fact, Orlando's inland location makes it a primary destination for coastal residents and visitors who are seeking shelter from an approaching storm. The Orlando community puts a tremendous amount of resources into planning and preparing for guest safety in the event of any emergency situation, including severe weather.
Terms & Conditions:
• Waiver of penalties for cancellation applies to onsite hotel accommodations and Universal Orlando theme park tickets only booked through Loews Hotels at Universal Orlando (Loews Portofino Bay Hotel, Hard Rock Hotel and Loews Royal Pacific Resort), Universal Parks and Resorts Vacations, or any Universal Orlando confirmed or contracted third party vendor. Additional elements including air, car rental or other theme park tickets are separate and not part of this policy.
• This policy is in effect for travel from June 1 through November 30, 2010.
• Reservations must have been booked a minimum of 7 days in advance and cancelled before 6pm the day prior to arrival.
• Does not apply to guests staying at group rates.
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