Universal Orlando

Loews Portofino Bay Hotel
5601 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-1000
Fax: 407-503-1010

Hard Rock Hotel^®
5800 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)

Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-3000
Fax: 407-503-3010

Room Reservations
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Mandara Spa^® at Loews Portofino Bay Hotel
407-503-1244

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Restaurant Reservations
LOEWS PORTOFINO BAY HOTEL
Bice Ristorante: 407-503-1415
Mama Della's Ristorante^SM: 407-503-DINE (3463)
Trattoria Del Porto^®: 407-503-DINE (3463)

HARD ROCK HOTEL^®
The Palm: 407-503-7256
The Kitchen: 407-503-DINE (3463)

LOEWS ROYAL PACIFIC RESORT
Islands Dining Room: 407-503-DINE (3463) 

Business Center:
Each of our hotels offer a Business Center in order to provide services and conveniences to assist guests attending a business meeting or on vacation who just need to stay "in touch

Services Overview:

• Copying, including high volume collating
• Outgoing facsimiles
• Packaging and mail service, including FedEx & UPS
• Secretarial services
• Cell phone and beeper rental
• Access to a personal computer
• Laptop rentals
• Assistance with overheads/presentation material
• Office supply selection available for sale
• Computer and Internet Services
• For Notary Public services, please contact the Concierge Desk

Fees apply, hours subject to change.

Hotel Services:

ATM Machines

• Loews Portofino Bay Hotel: located adjacent to the main lobby
• Hard Rock Hotel^®: located adjacent to the main lobby near the ballroom
• Loews Royal Pacific Resort: located adjacent to the concierge services desk

Cribs & Rollaways
Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $35 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.

Microwaves & Refrigerators
The fee for a Microwaves and Refrigerators are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave and Refrigerator is allowed per room and are available through Star Service Hotline.

Currency Exchange & Check Cashing
Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services
Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

Star Service
Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

Wireless Internet
Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus* wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.

*Premium Plus wireless access is $14.95 for up to 8 devices.

Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check-In/Check-Out
Check-in at 4:00 PM
Check-out at 11:00 AM

Your Universal Express Unlimited ride access (restrictions apply) is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at the hotels at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express Unlimited pass to use in the theme parks all day for Universal Express access, if needed.

There are 3 check-out options: By Television, Express Check-out or Traditional Check-out available at the Front Desk

Modification Policy
Modifications to existing reservations are subject to availability at time of change.

Deposit Requirements

• Equal to one night's room rate plus tax.
• The credit card will be charged within 5 business days of the booking date.
• Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable Forms of Payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.

• Discover/NOVUS
• American Express
• Visa
• MasterCard
• Diners Club
• Japanese Credit Bureau (JCB)
• Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy
Days Prior to Stay                   Penalties
6 days or more                       Full refund
0- 5 days prior                        Charged one night's room rate plus tax 

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets

• Pets are permitted with a $100 fee per stay.
• No more than two pets may occupy any one guestroom
• Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
• Arrangements must be made with housekeeping for daily room cleaning
• Dogs may be walked in designated areas only
• If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
• Pets are not allowed in the pool/lounge or restaurant areas
• Pet friendly rooms include:
  • Loews Portofino Bay Hotel: Garden View & Bay View rooms only
  • Hard Rock Hotel^®: Garden View rooms only
  • Loews Royal Pacific Resort: Standard Rooms Only
• Club rooms do not participate in the program
• Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.

Guests with Disabilities

Guest Room Accessible Features

• Entry doors are 36” wide
• Doors with peepholes at 3’6” from the floor
• Closets with rods at 48” high
• Toilets with hand bar
• Bathroom choices
• Roll-in shower stall with adjustable shower head or combination show/tub with adjustable shower head, tub seat, and hand bar
• Closed-caption television
• Smoke detector with light

• All entrances to individual guest rooms will include the room number in Braille, the international language of the blind
• Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room

• Self-Parking: $28 plus tax per night, per vehicle
• Valet Parking: $37 plus tax per night, per vehicle

• Self-Parking: $45 plus tax per day, per vehicle
• Valet Parking: $42 plus tax per day, per vehicle

• Departure Point from Airport: Grand transportation area on lower level of airport.
• Departure Point from Hotels: Porte Cochere of each hotel. Fees Apply

• Reduce energy and resource consumption
• Use of biodegradable or recycled products
• Linen and towel re-use
• Recycling bins in common areas, guest room newspaper recycling
• Food donation or composting
• Education and communication of team members and guests

Loews Sapphire Falls Resort
6601 Adventure Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-5000

Room Reservations
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Business Center:
Each of our Preferred hotels offer a Business Center in order to provide services and conveniences to assist guests attending a business meeting or on vacation who just need to stay "in touch".

Computer with internet access and copier will be available 24 hours a day with room key and credit card.

Services Overview:

• Copying, including high volume collating
• Outgoing facsimiles
• Packaging and mail service, including FedEx & UPS
• Secretarial services
• Cell phone and beeper rental
• Access to a personal computer
• Laptop rentals
• Assistance with overheads/presentation material
• Office supply selection available for sale
• Computer and Internet Services
• For Notary Public services, please contact the Concierge Desk

Fees apply, hours subject to change, services may vary by location.

Hotel Services:

Cribs & Rollaways
Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $35 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.

Microwaves
The fee for Microwaves are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave is allowed per room and are available through Star Service Hotline.

Currency Exchange & Check Cashing
Services available at the front desk of each hotel.

Star Service
Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

Wireless Internet
Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.

^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm.

Hotel Policies:

Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check-In/Check-Out
Check-in at 4:00 PM
Check-out at 11:00 AM

There are 3 check-out options: By Television, Express Check-out or Traditional Check-out available at the Front Desk

HOTEL ONLY BOOKINGS

Deposit Requirements

• Equal to one night's room rate plus tax.
• The credit card will be charged within 5 business days of the booking date.
• Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable Forms of Payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.

• Discover/NOVUS
• American Express
• Visa
• MasterCard
• Diners Club
• Japanese Credit Bureau (JCB)
• Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy
Days Prior to Stay                   Penalties
6 days or more                       Full refund
0- 5 days prior                        Charged one night's room rate plus tax 

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets

• Pets are permitted with a $100 fee per stay.
• No more than two pets may occupy any one guestroom
• Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
• Arrangements must be made with housekeeping for daily room cleaning
• Dogs may be walked in designated areas only
• If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
• Pets are not allowed in the pool/lounge or restaurant areas
• Pet friendly rooms include:
  • Loews Sapphire Falls Resort: Standard Double Queen Rooms Only
• Club rooms do not participate in the program
• Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.

Guests with Disabilities

Guest Room Accessible Features

• Entry doors are 36" wide
• Doors with peepholes at 3'6" from the floor
• Closets with rods at 48" high
• Toilets with hand bar
• Bathroom choices
• Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
• Closed-caption television
• Smoke detector with light
• Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.

• All entrances to individual guest rooms will include the room number in Braille, the international language of the blind
• Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room

• Self-Parking: $26 plus tax per night, per vehicle
• Valet Parking: $33 plus tax per night, per vehicle

• Self-Parking: $45 plus tax per day, per vehicle
• Valet Parking: $38 plus tax per day, per vehicle

• Departure Point from Airport: Grand transportation area on lower level of airport.
• Departure Point from Hotels: Porte Cochere of each hotel. Fees Apply

• Reduce energy and resource consumption
• Use of biodegradable or recycled products
• Linen and towel re-use
• Recycling bins in common areas, guest room newspaper recycling
• Food donation or composting
• Education and communication of team members and guests

Universal's Cabana Bay Beach Resort
6550 Adventure Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-4000

Universal’s Aventura Hotel
6725 Adventure Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-6000

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Hotel Services:

Guests with Disabilities

All Universal Orlando hotels are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.

Guest Room Accessible Features:

• Entry doors are 36” wide
• Doors with peepholes at 3’6” from the floor
• Closets with rods at 48” high
• Toilets with hand bar
• Bathroom choices
• Roll-in shower stall with adjustable shower head or combination show/tub with adjustable shower head, tub seat, and hand bar
• Closed-caption television
• Smoke detector with light

• All entrances to individual guest rooms will include the room number in Braille, the international language of the blind
• Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any room

• Equal to one night's room rate plus tax.
• The credit card will be charged within 5 business days of the booking date.
• Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

• Discover/NOVUS
• American Express
• Visa
• MasterCard
• Diners Club
• Japanese Credit Bureau (JCB)
• Carte Blanche

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Parking
Overnight Guests*:
Self-Parking: $18 plus tax per night, per vehicle

Day Guests*:
Self-Parking: $45 plus tax per day, per vehicle

*Rates subject to change without notice

Transportation Services

Resort Wide Transportation
Complimentary resort wide transportation includes shuttle buses. Each hotel is also within walking distance to Universal Studios Florida, Universal’s Islands of Adventure, and Universal CityWalk.

Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details.

• Departure Point from Airport: Ground transportation area on lower level of airport.
• Departure Point from Hotels: Porte Cochere of each hotel - fees apply

At Universal Orlando Resort, we know how important your vacation is to you and your family. We appreciate how much you’ve been looking forward to experiencing the adventure of The Wizarding World of Harry Potter™, riding the Hollywood Rip Ride Rockit®, experiencing The Amazing Adventures of Spider-Man®, kicking back by the pool, and enjoying all the action and excitement Universal Orlando Resort has to offer. 

And while we can guarantee an incredible vacation experience here at Universal Orlando, we unfortunately can’t make any guarantees about the weather. However, we can make your travel planning stress-free with our “No Questions Asked” cancellation policy. In the event you are not able to travel to Orlando due to an active name storm impacting your travel, we’ll help you re-schedule your vacation or give you a complete refund – no questions asked. Your safety and peace of mind come first when you’re visiting us, and we hope to see you here soon!

Universal's Endless Summer Resort – Surfside Inn and Suites
7000 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-7000

Universal's Endless Summer Resort – Dockside and Suites
7125 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-8000

Lost & Found
Call the number(s) listed below and ask for Lost And Found.
Universal Studios Florida's: (407) 224-4244
Islands of Adventure: (407) 224-4245

Parking

Overnight Guests*:

• Self-Parking: $15 plus tax per night, per vehicle

Day Guests*:

• Self-Parking: $45 plus tax per day, per vehicle

*Rates subject to change without notice

• Equal to one night's room rate plus tax.
• The credit card will be charged within 5 business days of the booking date.
• Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

• Discover/NOVUS
• American Express
• Visa
• MasterCard
• Diners Club
• Japanese Credit Bureau (JCB)
• Carte Blanche

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Guests With Disabilities
All resort hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Sight And Hearing Impaired Features:
Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room.

Hotel Services

Complimentary cribs are available upon request.

Onsite laundry includes a credit and coin-operated washer and dryers.

Enjoy complimentary^*** WiFi in each room and most common areas of the hotel, or upgrade to Premium Plus^{^^^} WiFi for optimal entertainment and business needs.

Hotel Policies

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando resort hotel. There must be at least one person in the reserved room who is 21 years of age or older.

Modifying Your Reservation
Modifications to existing reservations are subject to availability at time of change. To retrieve your reservation, click here.

Pet Policy
Universal's Endless Summer Resort – Surfside Inn and Suites does not allow pets but if you want to bring your furry friend, Loews Portofino Bay Hotel, Hard Rock Hotel^®, Loews Sapphire Falls Resort and Loews Royal Pacific Resort all allow pets for a fee of $100^†††.

Smoking Policy
All of our resort hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy

While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720